Terms & Conditions

The following terms and conditions provide information for patients who are thinking of undertaking non surgical cosmetic procedures at The Non Surgical Clinic.

They detail the procedures available and the process in the rare circumstances that you suffer complications.

When you undertake a procedure at The Non Surgical Clinic you are contracting with The Non Surgical Clinic.

The services are provided to you by The Non Surgical Clinic and we have contracted with practitioners and other staff to provide services to The Non Surgical Clinic in order that we can provide them to you under this agreement.

1. Consultation

a. On arrival at The Non Surgical Clinic you will meet with a member of staff/practitioner prior to the commencement of treatment.

b. During this meeting an assessment of your needs will be made and your medical history taken. This will enable us to tailor the treatment that is recommended to you.

c. This thorough consultation will enable you to make a decision regarding the recommended treatment. On making this decision you will be asked to sign a consent form which will enable you have the treatment selected at this point.

2. The practitioner

a. The practitioners are owners or are employed by The Non Surgical Clinic.

b. It is essential that you answer any questions put to you by the practitioner or other clinical staff accurately, truthfully and completely and provide any information which may affect your consultation, treatment or outcome.

3. Personal Details

You agree that we, The Non Surgical Clinic, can use your personal details for the purposes of providing you with non surgical cosmetic services and treatment and administering our agreement with you.

We may also occasionally use your contact details to provide you with information about other services we provide, offers we are making or services we may provide in the future.

If you would prefer not to receive this information, please tell us.

4. Your questions answered…

a. What if I undergo a treatment and suffer complications?

The Non Surgical Clinic does not provide a guarantee of the aesthetic result of any treatment. We do however take steps to ensure that the practitioners and other staff are trained to the highest possible standards and that this training is current. Any medical complications that occur will be dealt with by the practitioner carrying out the procedure in the first instance and if necessary be referred on to an expert for advice.

b. What if the practitioner decides that a treatment is not advisable and does not proceed?

The Non Surgical Clinic practitioners reserve the right not to proceed with treatment if they feel it is not appropriate following your consultation. You will not be charged for the consultation and the decision will be fully explained to you.

5. The Non Surgical Clinic complaints procedure.

Your complaint will be taken seriously and dealt with promptly. The Non Surgical Clinic has a philosophy that values patient care and excellence in all we do. We take all complaints seriously and will deal with them with the utmost importance.

How to make a complaint If you have a complaint, you can either call us on 0800 677 1 688 or email us at: enquiries@NonSurgicalClinic.co.uk or write to us at:

The Non Surgical Clinic
C/o  94  New  Walk, Leicester LE1 7EA

Please include as much relevant information as possible, including the procedure undertaken, date, staff names etc.

We will deal with your complaint to ensure:

  • Your complaint will be dealt with individually utilising our full attention on the issue concerning you.
  • We aim to resolve each issue promptly and politely.
  • We will respond to you swiftly with an appropriate explanation and solution where available and proposal to implement that solution.
  • We will give you an apology an apology where we are at fault.
  • Where appropriate we will endeavour to improve our service in response to any failing we identify.